Information provision

Plain english

Jargon and acronyms should be kept to the absolute minimum, or if they must exist, they should be metatagged with common english counterparts eg. Penalty Charge Notice should be crossindexed with parking fine and parking ticket.

Submitted by (@michael.fredman)
5 comments

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21 votes
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Feedback

Have people that respond to users' suggestions

Use http://getsatisfaction.com to collect problems and suggestions in one place.

 

Then have people employed to answer them, and engage in a conversation about the most interesting ones.

Submitted by (@steflewandowski)
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14 votes
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Usability

Design the information architecture to suit your users, not your org chart!

Think about your users - organize information in ways that make sense to them, not in ways that match your organizational structure!

Submitted by (@macusere7)
2 comments

Voting

13 votes
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Navigation

A home page that gets you to where you want to go quickly

The home page should have a list of links that cover the main user tasks, as well as allowing the user to search by keyword, subject area, and offer predictive results as they type.

Submitted by (@steflewandowski)
2 comments

Voting

12 votes
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Usability

Test the site before launch

This should be a no-brainer, but sadly it appears not to be. Yes there will always be problems no matter how much testing is done, but NEVER launch a site without ensuring that the majority of links work and that most of the pages contain content.

Submitted by (@michaelgrimes)
1 comment

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12 votes
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Data sharing

Publish usable data

A council's website should publish data in open formats which can be resused by external bodies or individuals.

Submitted by (@davebriggs)
2 comments

Voting

11 votes
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Navigation

Search should work

The search engine on the site should be prominent and *work* - ie not produce lists of thousands of PDFs or word documents.

Submitted by (@davebriggs)
2 comments

Voting

11 votes
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Interactivity

Enable participation and involvement from the community it serves

A council website should support users needing grassroots 'community' information and could engage more effectively if it had a companion portal (or even better - as part of its main site) for communities, business and residents to participate with; much like the model at - http://www.citysoup.ca

Submitted by (@laurawhitehead)
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11 votes
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Accessibility

Reach out to the community for testers

Ask for testers from the community that will/do use the site. Go out and seek people with different technological and physical capabilites and needs and build up a strong and diverse user testing base for invaluable, direct, practical feedback.

Submitted by (@michael.fredman)
2 comments

Voting

9 votes
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Usability

PDFs signposted

Tell people when a link is going to a PDF and include the size in KB/MB

Submitted by (@martin.black)
1 comment

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8 votes
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Information provision

Services not portals

Services that poke you when something of interest happens and help you sort something out when you are annoyed. Council websites should not be destinations/portals.

Submitted by (@richardpope)
1 comment

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8 votes
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Navigation

Provide information via map, not just by ward

People who live on ward boundaries will want information on things outside of that area. Geocode everything physical or that relatest to specific physical areas, and then allow for browsing via map and other locative means.

Submitted by (@steflewandowski)
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7 votes
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