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Have people that respond to users' suggestions

Use http://getsatisfaction.com to collect problems and suggestions in one place.

 

Then have people employed to answer them, and engage in a conversation about the most interesting ones.

Submitted by (@steflewandowski)

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14 votes
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Feedback

Make use of analytics and customer feedback

Learn from where your site works well; find out where it doesn't work well and improve it. Make good use of customer feedback and site analytics to identify problems, and customer-focused solutions.

Submitted by (@sharonodea)

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7 votes
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Feedback

Feedback on all content/pages

All pages on the website should make it easy for the user to vote as to whether it was useful or not, so poor content can easily be identified by the web team.

Submitted by (@davebriggs)

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5 votes
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