Usability

Usability

Design the information architecture to suit your users, not your org chart!

Think about your users - organize information in ways that make sense to them, not in ways that match your organizational structure!

Submitted by (@macusere7)

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13 votes
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Usability

Test the site before launch

This should be a no-brainer, but sadly it appears not to be. Yes there will always be problems no matter how much testing is done, but NEVER launch a site without ensuring that the majority of links work and that most of the pages contain content.

Submitted by (@michaelgrimes)

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12 votes
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Usability

PDFs signposted

Tell people when a link is going to a PDF and include the size in KB/MB

Submitted by (@martin.black)

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8 votes
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Usability

Easy error reporting

When a user encounters an error page they should be able to click a link that automatically sends the necessary information to the webmaster. They should not have to read a page of instructions on where to find the information and expect them to put it all into an email.

Submitted by (@michaelgrimes)

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6 votes
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Usability

A user centred design approach

Although the user has been championed elsehwere, I think taking a holistic, iterative user centred approach is key to making a good website (as per the ISO standard 13407). This includes: 1. Defining the audiences and context of use. 2. Researching/defining user needs (using analytics, customer feedback, interviews, surveys, user testing on current site). 3. Designing the user experience based on user needs. 4. ...more »

Submitted by (@michele)

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5 votes
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Usability

Publish for the web, using web standards

Publishing of information in formats other than (X)HTML should be resisted, while perhaps relaxing this for statutory documents that must be published by a local authority while not really being of general interest to the wider public. If your website has a section on downloading Adobe Acrobat Reader, or the various Microsoft Office viewers, you should consider it a failure.

Submitted by (@pirvine)

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4 votes
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Usability

Provide Key and Relevant Information First

Provide, core, relevant information first and most obviously, then provide more detailed information for those who want to drill down. Don't simply reproduce copy from brochures or other mediums verbatim with no additional editing. Assess what is genuinely useful for a 'browsing' user, not an essay-reading one.

Submitted by (@aajhiggs)

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3 votes
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