Information provision

Plain english

Jargon and acronyms should be kept to the absolute minimum, or if they must exist, they should be metatagged with common english counterparts eg. Penalty Charge Notice should be crossindexed with parking fine and parking ticket.

Submitted by (@michael.fredman)

Voting

21 votes
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Usability

Test the site before launch

This should be a no-brainer, but sadly it appears not to be. Yes there will always be problems no matter how much testing is done, but NEVER launch a site without ensuring that the majority of links work and that most of the pages contain content.

Submitted by (@michaelgrimes)

Voting

12 votes
Active