Design

Submitted by (@nothanks)

Access to Info - stuff the rest.

People go to council websites for information, not for pretty pictures and inflated egos. Forget about branding, forget about any sort of visual consistency. Instead just get the info out there, set out a consistent scheme for URIs and search-relevant features, then leaving everything else to the contributors. Then set up a search page with a truly configurable range of options (e.g. boolean, natlang, regex, ...) and ...more »

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1 vote
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Usability

Submitted by (@michele)

A user centred design approach

Although the user has been championed elsehwere, I think taking a holistic, iterative user centred approach is key to making a good website (as per the ISO standard 13407). This includes: 1. Defining the audiences and context of use. 2. Researching/defining user needs (using analytics, customer feedback, interviews, surveys, user testing on current site). 3. Designing the user experience based on user needs. 4. ...more »

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5 votes
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Interactivity

Submitted by (@ben.plouviez)

Meaningful consultations

Encourage interactive interesting discussions about particular elements of a proposal - say, a new Local Plan - rather than shoving a large indigestible document out there and allowing the usual suspects to fire back a single (usually predictable) "response".

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5 votes
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Technology

Submitted by (@rickwaghorn)

Install a self-serve local ad system to monetise your traffic and add greater service/interaction

I know Newcastle City Council are already toying with the idea, but I may have a way for monetising all that decent traffic such sites generate via a self-serve DIY ad system, www.addiply.com You can see it in beta trail mode on www.TheLichfieldBlog.co.uk where both the local Tory MP, Michael Fabricant, is digitally engaging with his constituents and where Lichfield DC itself is due to follow suit. Beauty of Addiply ...more »

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2 votes
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