(@michaelgrimes)

Usability

Easy error reporting

When a user encounters an error page they should be able to click a link that automatically sends the necessary information to the webmaster. They should not have to read a page of instructions on where to find the information and expect them to put it all into an email.

Voting

6 votes
Active
(@andrewbeeken)

Design

Keep it cheap!

Don't spend £2.8mil on your website - use third party applications and services where possible (Google etc) to add value to your site without the need for scoping new features into your already bloated CMS.

Voting

5 votes
Active
(@andrewbeeken)

Design

Don't break the user experience

There is nothing worse than being pushed to a service that's not technically part of the website and being met with an alien gui. If you're bringing another, developed service in (for example, The Meeting Factory on Lincoln's site - http://tmf.lincoln.gov.uk), skin it up to look like the rest of your site.

Voting

5 votes
Active
(@ben.plouviez)

Interactivity

Meaningful consultations

Encourage interactive interesting discussions about particular elements of a proposal - say, a new Local Plan - rather than shoving a large indigestible document out there and allowing the usual suspects to fire back a single (usually predictable) "response".

Voting

5 votes
Active
(@michele)

Usability

A user centred design approach

Although the user has been championed elsehwere, I think taking a holistic, iterative user centred approach is key to making a good website (as per the ISO standard 13407). This includes: 1. Defining the audiences and context of use. 2. Researching/defining user needs (using analytics, customer feedback, interviews, surveys, user testing on current site). 3. Designing the user experience based on user needs. 4. ...more »

Voting

5 votes
Active
(@ian.cuddy)

Information provision

Make the Press Centre a useful resource

As a minimum: 1) Ensure Media/Press Centre link can be easily located on homepage 2) Media centre homepage should display an up-to-date list of the most recent press releases with date of publication. 3) Press releases should also be available to journalists via RSS and via registering for an email alert. 4) Provide archive of press releases by month and year. 5) Press releases should NOT be published as PDFs or Word ...more »

Voting

4 votes
Active
(@pirvine)

Usability

Publish for the web, using web standards

Publishing of information in formats other than (X)HTML should be resisted, while perhaps relaxing this for statutory documents that must be published by a local authority while not really being of general interest to the wider public. If your website has a section on downloading Adobe Acrobat Reader, or the various Microsoft Office viewers, you should consider it a failure.

Voting

4 votes
Active
(@davidmccotter)

Information provision

Personalization

Don't have a citizen have to search for the often needed and relevant information they are interested in e.g. next bin collection. Allow them to personalize the site e.g. postcode on the BBC site brings local news and weather to the front page. Even better, allow this information to be mashed up on other sites e.g. iGoogle so the citizen doesn't have to go to the website to read this inforamtion!

Voting

4 votes
Active